Pro Signups are Failing

Incident Report for Confluent Cloud

Resolved

We have validated signups are successful again. Thank you to those devoted fans for trying out Confluent Cloud, and our apologies for the problems with signups today. We will have a full post-mortem to prevent this error from happening again.

Posted Feb 27, 2019 - 21:03 UTC

Monitoring

We rolled our fix into the production systems and have tested it as functional. All systems have returned to nominal behaviour. We will monitor the situation to be sure things remain stable.

Posted Feb 27, 2019 - 20:48 UTC

Identified

If you are receiving an error about invalid characters in your account name when attempting to sign up, we are working on it. We have identified the source of the problem and are working on a fix.

Posted Feb 27, 2019 - 20:12 UTC

Investigating

We're experiencing an issue with signups for Professional accounts. We are currently investigating the issue.

Posted Feb 27, 2019 - 20:02 UTC