Resolved -
We have fixed the issue, and are now monitoring to be sure it does not recur. As of May 27 19:00 UTC, customers should see normal operations with Confluent systems.
May 29, 13:00 UTC
Update -
The fix put in place has been confirmed to help mitigate the issue. We will continue to investigate the root cause while we monitor the performance.
May 28, 00:21 UTC
Monitoring -
We have put a temporary fix in place which has helped mitigate the issue. We will continue to investigate the root cause while we monitor the performance.
May 27, 22:49 UTC
Investigating -
We are continuing to see intermittent high latency and error rates for Metrics API. We are investigating the issue and will provide an update soon.
May 27, 18:41 UTC
Monitoring -
We have implemented a fix as of 16:02 UTC. We are monitoring the systems closely and will provide an update soon.
May 27, 17:34 UTC
Investigating -
The intermittent high latency and error rates for Metrics API have returned since 10:00 UTC. We are continuing to investigate this issue and are working to resolve it.
May 27, 15:53 UTC
Update -
Latencies are back to normal from the time the issue was mitigated (00:15 UTC). We are continuing to monitor the systems closely.
May 27, 05:55 UTC
Monitoring -
We have made the fix and incident has been mitigated as of 00:15 UTC. We are monitoring the systems closely and will provide an update soon.
May 27, 01:38 UTC
Investigating -
We are currently investigating an issue where Metrics API is intermittently experiencing higher than normal latency and error rates. This issue started at 19:13 UTC.
May 26, 21:00 UTC